1. INTRODUCTION

This document (together with the documents referred to in it) contains the Terms and Conditions that govern the use of this website (www.casasclub.com) and the purchase of products on it (hereinafter, the Conditions).

These Conditions establish the rights and obligations of all users (hereinafter You / Your) and those of CASAS (hereinafter We / Our / the Seller) in relation to the products/services we offer through this website or any other website to which we may redirect through a link (hereinafter jointly referred to as the “CASAS Services”).

Please read these Conditions carefully, as well as our Data Protection Policy. If you do not agree with all the Conditions and Policies, you should not use this website because by using it or placing any order through it, you consent to be bound by these Conditions and Policies.

The Conditions may be modified, so you should read them periodically, as the ones in force at the time of each order or, failing that, at the use of the website will apply.

If you have any questions regarding the Conditions or Policies of www.casasclub.com, you can contact us through our contact form.

The contract can be formalized, at your choice, in any of the languages in which the Conditions are available on this website.

2. OUR DETAILS

The sale of items through this website is carried out under the name CASAS by Calzados Lamolla S.A., a Spanish company, with Tax Identification Number A-08626939 and registered office at Calle Sant Pere 24; registered in the Commercial Register of Barcelona, volume 4331, book 3665, sheet 103, page number 46978, Section 2, Entry 1.

3. YOUR DETAILS

The personal data and information provided by You will be processed in accordance with what is established in our Data Protection Policy. By using this website, You consent to the processing of such information and declare that all the data you provide to us is accurate and corresponds to reality.

4. HOW THE CONTRACT IS FORMALIZED

This information and the details contained on this website do not constitute an offer for sale, but an invitation to do business. There will be no other contract between You and Us in relation to any product until your order has been expressly accepted by Us. If your offer is not accepted and a charge has been applied to your account, the amount will be fully refunded.

5. USE OF OUR WEBSITE – www.casasclub.com

These Conditions are the only ones applicable to the use of this website and replace any others, except with the prior express written consent of the Seller. These Conditions are important for both You and Us as they have been designed to create a legally binding agreement between Us, protecting your rights as a customer and our rights as a company.

By using this website and placing an order through it, You agree to:

1) Use this website to place legally valid inquiries or orders. 2) Not place any speculative, false, or fraudulent orders. If there are reasonable grounds to believe that an order of this nature has been placed, we are authorized to cancel it and inform the relevant authorities. 3) Provide us with your email address, postal address, and/or other contact details accurately and correctly. 4) Agree that we may use this information to contact you if necessary (see Our Data Protection Policy.) If You do not provide us with all the necessary information, your Order cannot be processed. By placing an order through this website, You warrant that you are over 18 years of age and have the legal capacity to enter into binding contracts.

6. SERVICE AVAILABILITY

The items offered through this website will only be available in Spain (except the Canary Islands and Ceuta and Melilla), Gibraltar, mainland Portugal, and France.

7. HOW TO PLACE AN ORDER

To place an order, you must choose the product and size within the product sheet and click the Buy button. The shopping cart will appear. At this step, you can continue adding more products (you must close the cart or click again on the website) or Proceed to Checkout. When Proceeding to Checkout, a summary of the order will be displayed, at this step you can Continue Shopping, Enter Discount Code – if available – and Complete the Purchase.

To Complete the Purchase, Log In if you already have an account with CASAS, Create a New Account, or make the Purchase as a Guest – remember that this last option does not allow you to have a history of your orders or the rest of the advantages associated with having an account.

Complete the process by entering all the required data and following the necessary steps to access the payment gateway. Once the payment is made, you will receive an email justifying the receipt of your order (Order Confirmation). Please note that this does not mean that your order has been accepted, as it constitutes an offer that You make to Us to purchase one or more products. All orders are subject to our acceptance, and we will confirm such acceptance by sending you an email confirming that the product is being shipped (Shipping Confirmation).

8. PRODUCT AVAILABILITY

All product orders are subject to their availability, and in this sense, if there are difficulties in their supply, either due to stock or due to failed quality controls, we reserve the right to refund any amount you may have paid.

9. REFUSAL TO PROCESS AN ORDER

We reserve the right to withdraw any product from this website at any time and/or to remove or modify any material or content from it. Although we will make every effort to always process all orders, there may be exceptional circumstances that require us to reject the processing of an order after sending the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion.

We will not be liable to You or to any third party for withdrawing any product from this website (whether it has been sold or not), removing or modifying any material or content from this website, or for refusing to process an order once we have sent the Order Confirmation.

10. RIGHT TO WITHDRAW FROM THE PURCHASE

Returns in exercise of the right of withdrawal from the purchase provided for in Book Two, Title I, Chapter II of Royal Decree Law 1/2007 of November 16.

You have the right to withdraw from this contract within a period of 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day you or a third party indicated by You – other than the carrier – acquire physical possession of the complete order.

In case of withdrawal on your part, we will refund all payments received from You, including delivery costs if any, no later than 14 calendar days from the date we are informed of your decision to withdraw.

If you wish to withdraw from the contract within the period indicated in the first paragraph, you must return the goods to us. To meet the withdrawal period, it is sufficient that the communication regarding the exercise of this right on your part is sent before the corresponding period expires. You shall bear the direct cost of returning the order, this amount will be deducted from the refund if we have to arrange the collection. If you handle the procedures, you must inform us of everything necessary for the receipt of the package and pay for the shipping costs.

After examining the item, we will inform you if you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and, in any case, within 14 days from the date you notified us of your intention to withdraw. The refund will be made using the same payment method used to pay for the order. The exchange or refund will proceed for those products that are returned without having been used beyond simply opening the product, nor have suffered any damage.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

If you have any questions, you can contact us by writing an email.

This provision does not affect the rights recognized to the consumer by current legislation.

To exercise the right of withdrawal, you must notify CASAS of your decision to withdraw from the Contract through an unequivocal statement sent to the email. You can use the withdrawal form template that you can download at the following link:

https://www.casasclub.com/cdnassets/PDF/ENG_WITHDRAWL-FORM_CASAS_NL.pdf

11. DELIVERY

Without prejudice to the provisions of the previous clauses 9 and 10 and unless extraordinary or unforeseen circumstances arise, we will send you the order consisting of the products/s related in each Shipping Confirmation within the period indicated on the website, according to the selected method and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.

The delay may be due to the following reasons:

1) Customization of products 2) Specialized items 3) Unforeseen circumstances 4) Delivery area

If for any reason we are unable to meet the delivery date, we will inform you of this situation and give you the option to proceed with the purchase, establishing a new delivery date, or cancel the order with a full refund of the price paid. Please note, in any case, that we do not make deliveries on Saturdays and Sundays.

For the purposes of these Conditions, it will be understood that delivery has taken place or that the product(s) have been delivered at the moment you or a third party indicated by you acquire(s) physical possession of the product(s), which will be evidenced by signing the receipt of the order at the agreed delivery address.

12. IMPOSSIBILITY OF DELIVERY

If after two or more attempts it is impossible for us to deliver your order, it will be returned to our warehouses. An attempt will be made to leave a note explaining where your order is located and how to collect it or have it sent to you again. If you will not be at the delivery location, please contact the carrier to arrange delivery on another day.

If 30 days have passed since your order is available for delivery and it has not been delivered due to reasons not attributable to us, your desire to withdraw from the contract will be understood and it will be considered resolved. Consequently, any payments received by you will be refunded, in any case, within a maximum period of 15 days from the date the contract that binds us can be considered resolved. Please note that the transport resulting from the resolution of the contract may have an additional cost, so we will be authorized to pass on the corresponding costs to you.

13. TRANSFER OF RISK AND OWNERSHIP

The risks of the products will be at your expense from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in clause 11), if this takes place at a later time.

14. VALUE ADDED TAX

All purchases made through the website will be subject to Value Added Tax (VAT) or any other tax that may replace it, at the applicable rate in accordance with current legislation at all times.

15. PRICE

The prices set on this website include VAT but exclude any shipping costs that may arise, which are added to the total amount due as set out in our Buying Guide / FAQ’s.

The price of the products will be the one stipulated at all times on our website, except in cases of manifest error. Although we try to ensure that all prices listed on the website are correct, errors may occur. If there is an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to confirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled, and any amounts that have been paid will be fully refunded.

Prices may change at any time, but (except as stated above) such changes will not affect orders for which we have already sent a Shipping Confirmation.

16. PAYMENT

Once you have added all the items you wish to purchase to the basket and clicked on Proceed to Checkout, you will first access the Summary of your Purchase, then the Personal Data screen, and finally the Payment and Shipping screen. On this last screen, you must select the payment method you prefer, depending on each one you will access the corresponding screen to continue with the payment (PayPal, Bizum, Credit or Debit Card, or SeQura’s own methods). Follow the instructions provided by each payment gateway.

If you choose to pay by card, you can make the payment with Visa, Mastercard, and American Express cards. To minimize the risk of unauthorized access, your credit card details will be encrypted. By clicking “Authorize Payment” you are confirming that the credit card is yours. Credit cards are subject to checks and authorizations by the issuing entity, but if said entity does not authorize the payment, we will not be responsible for any delays or non-delivery and we will not be able to formalize any contract with you.

17. EXCHANGES/RETURNS

In addition to the legal right of withdrawal granted to consumers, CASAS allows a period of 30 days from the date of shipment of the purchase confirmation email. You can make returns at any CASAS and UCASAS store or through a courier that we will send to your home.

After examining the item – whether at the store where the return is made or in our warehouses, if returned at home – we will inform you if you are entitled to a refund of the amounts paid. All refunds are made in the same payment method used for the order, and refund times may vary depending on the type of return and/or type of payment made:

a) Returns at CASAS stores You can return the products at any of our stores. In this case, you must go to any of these stores and present, along with the item to be returned, the PDF document you received when placing the order with the barcode of the transaction (either printed or on any mobile device). You can retrieve it from the purchase justification email or in the MY ACCOUNT section. If you made the purchase as a guest, you will only find it in the purchase justification email. The refund in-store is made immediately if the payment was made with a physical card. The card with the same holder as the item to be returned must be presented. For other payment methods – Electronic or virtual cards, PayPal, Sequra, and Bizum -, the refund will be processed within a maximum of 3 working days from when the items to be returned are delivered to the store.

b) Returns through courier You must request a return through the CASAS Returns Portal (you can follow these instructions). Changes are not accepted through the courier, only returns. To make a change at home, you must proceed with a return and a new purchase. The refund of the amount will be made once the pair is delivered to our warehouses and its condition is checked. Once the return is accepted, the refund will be made according to the payment method used within a maximum of 3 working days.

c) Exchanges only available in physical CASAS stores In any of our physical stores, you can also request a size, color, and/or model exchange, always respecting the established amounts for each product. The difference must be paid for a higher-priced exchange, and the difference will be refunded for a lower-priced exchange. You must present the PDF document you received when placing the order with the transaction barcode (either printed or on any mobile device).

CLARIFICATION NOTE: The exchange or return will proceed exclusively for those products that have not been used or damaged beyond mere product opening. Remember that shipping costs incurred are not refundable.

You will be solely responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and operation of the goods.

If you have any questions, you can contact us by writing an email

This provision does not affect the rights recognized to the consumer by current legislation.

  • Common provisions

Your right to withdraw from the contract, return, or exchange a product purchased at www.casasclub.com will apply exclusively to those products delivered in the same conditions as you received them. No refund will be made if the product has been used beyond mere opening, so you must be careful with the product(s) while in your possession.

This provision does not affect the rights recognized to the consumer by current legislation.

  • Return of defective products

In cases where you consider that at the time of delivery the product does not conform to what was stipulated in the contract, you must contact us immediately by writing an email providing the product details, as well as the damage it suffers, and attaching clear photographs.

We will carefully examine the case and inform you by email within a reasonable time whether the return or replacement of the product is appropriate. The return or replacement of the item, if applicable, will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming the return or replacement of the non-compliant item.

The amounts paid for those products that are returned due to any defect or flaw, when it actually exists, will be fully refunded, including the delivery costs incurred to deliver the item to you. The refund will be made in the same payment method used to pay for the purchase.

The products we sell may often have the characteristics of the totally natural materials used in their manufacture. These characteristics, such as variations in veins, texture, knots, and color, will not be considered defects or flaws. On the contrary, their presence should be expected and appreciated. CASAS selects products of the highest quality, but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.

In any case, the rights recognized by current legislation are safeguarded.

18. LIABILITY AND LIABILITY EXEMPTION

Our liability regarding any product purchased on our website will be strictly limited to the purchase price of said product. Nothing in these Purchase Conditions excludes or limits in any way our liability:

1) In case of death or personal injury caused by our negligence 2) In case of fraud or fraudulent misrepresentation 3) In any matter where it would be illegal or unlawful for us to exclude, limit, or attempt to exclude or limit our liability.

Without prejudice to the above and to the extent permitted by law, and unless otherwise provided in these Conditions, we shall not accept any liability for indirect damages that occur as a side effect of the main losses or damages, arising in any way, and whether caused by tort (including negligence), breach of contract, or otherwise, even if they were foreseeable, including but not limited to the following:

1) Loss of income or sales 2) Business loss 3) Loss of profits or contracts 4) Loss of anticipated savings 5) Loss of data 6) Loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless expressly stated otherwise.

All product descriptions, information, and materials on this website are provided “as is” and without express or implied warranties about them except as legally established. In this sense, if you contract as a consumer and user, we are obliged to deliver items that are in conformity with the contract, being liable to you for any lack of conformity that exists at the time of delivery of the product. Products are considered to be in conformity with the contract as long as:

1) They conform to the description we have given and possess the qualities we have presented on this website 2) They are suitable for the uses for which products of the same type are normally intended 3) They have the usual quality and performance of a product of the same type that can be reasonably expected. The products we sell often may have the characteristics of the completely natural materials used in their manufacturing. These characteristics, such as variation in veins, texture, knots, and color, shall not be considered defects or flaws. On the contrary, their presence should be expected and appreciated. CASAS selects products of the highest quality, but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.

To the extent permitted by law, we exclude all warranties except those warranties that cannot be legitimately excluded in relation to consumers. The provisions of this clause will not affect your rights recognized by law as a consumer, nor your right to withdraw from the contract.

19. INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademarks, and other intellectual property rights in the materials or content provided as part of the website belong to us or to those who licensed us to use them at all times. You may only use such material in the manner expressly authorized by us or by those who licensed us to use them. This will not prevent you from using this website to the extent necessary to copy the information about your order or contact details.

20. WRITTEN COMMUNICATIONS

Applicable regulations require that some of the information or communications we send you be in writing. By using this website, you agree that most of the communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with legal requirements to be in writing. This condition will not affect your rights recognized by law.

21. NOTIFICATIONS

Notifications you send us should preferably be sent through our contact form.

In accordance with clause 20 and unless otherwise stipulated, we may send communications either to the email or to the postal address provided by you when placing an order.

Notifications will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. To prove that the notification was made, it will be sufficient to prove, in the case of a letter, that it was properly addressed, stamped, and placed in the mail or mailbox and, in the case of an email, that it was sent to the email address specified by the recipient.

If our website contains links to other websites and materials of third parties, these links are provided for informational purposes only, and We have no control over the content of such websites or materials. Therefore, We accept no responsibility for any damage or loss arising from their use.

23. PIRACY AND OTHER COMPUTER MISUSE

You must not misuse this website by knowingly introducing any kind of virus or any other technologically harmful or damaging material. You must not attempt to gain unauthorized access to this website, the server on which this website is hosted, or any server, computer, or database related to our website www.casasclub.com. You agree not to attack this website in any way.

Failure to comply with this clause may constitute offenses under applicable regulations. We will report any breach of such regulations to the relevant authorities and cooperate with them to discover the attacker’s identity. Also, in case of breach of this clause, you will immediately cease to be authorized to use our website.

We will not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging material that may affect your computer, computer equipment, data, or materials as a result of using this website or downloading content from it to which it redirects.

24. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Contract between You and us is binding on you and us, as well as our respective successors, assignees, and transferees.

You may not transfer, assign, charge, or otherwise transfer a contract or any of the rights or obligations arising from it in your favor or for you without our prior written consent.

We may transfer, assign, charge, subcontract, or otherwise transfer a contract or any of the rights or obligations arising from it in our favor or for Us at any time during the term of the Contract. To avoid any doubt, such transfers, assignments, charges, or other transfers will not affect the rights you have as consumers recognized by law or nullify, reduce, or in any other way limit the warranties, both express and implied, that we may have granted you.

25. EVENTS OUTSIDE OUR CONTROL

We will not be liable for any failure or delay in the performance of any of the obligations we assume under a contract, the cause of which is events beyond our reasonable control (“Force Majeure Event”).

Force Majeure Events will include any act, event, lack of exercise, omission, or accident beyond our reasonable control and will specifically include (without limitation) the following:

1) Strikes, lockouts, or other labor disputes. 2) Civil commotion, riot, invasion, terrorist attack or threat, war (whether declared or not) or threat or preparation for war. 3) Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or any other natural disaster. 4) Inability to use trains, ships, aircraft, motor transport, or other means of public or private transport. 5) Inability to use public or private telecommunications networks. 6) Acts, decrees, legislation, regulations, or restrictions of other governments. 7) Strike, failure, or accidents in maritime or river transport, postal or any other type of transport.

Our obligation to fulfill under any contract will be suspended during the period in which the Force Majeure Event continues, and we will have an extension of time to fulfill our obligation while such period lasts. We will make every reasonable effort to end the Force Majeure Event or to find a solution by which we can fulfill our obligations under the Contract despite the Force Majeure Event.

26. WAIVER

If during the term of a Contract, we were to fail to insist on strict performance of any of the obligations assumed under this or any of these Conditions, or if we were to fail to exercise any of the rights or remedies that we are entitled to exercise or invoke under said contract or these Conditions, such failure shall not constitute a waiver of such rights or remedies nor release You from complying with such obligations.

Any waiver we make to enforce compliance shall not constitute a waiver on our part to enforce subsequent compliance.

No waiver on our part of any of these Conditions shall be effective unless it is expressly stated to be a waiver and communicated to You in writing in accordance with the provisions of the Notifications section (clause 21).

27. SEVERABILITY

If any of these Conditions or any provision of a contract is deemed invalid, illegal, or unenforceable to any extent by the competent authority, they shall be separated from the remaining conditions and provisions, which shall remain valid to the extent permitted by law.

28. ENTIRE AGREEMENT

These Conditions and any document referred to in them constitute the entire agreement between You and Us in relation to the subject matter of the contract and supersede any other prior agreement, arrangement, or understanding between You and Us, whether oral or written.

You and Us acknowledge that in entering into this contract, neither party has relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations between the two parties prior to such contract, except as expressly stated in these Conditions.

Neither You nor Us shall have any remedy in respect of any untrue statement made by the other party, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently), and the only remedy available to the other party shall be for breach of contract in accordance with the provisions of these Conditions.

29. OUR RIGHT TO MODIFY CONDITIONS

We have the right to revise and amend these conditions at any time. You will be subject to the policies and Conditions in force at the time you place each order, unless we are required by law or governmental authority to make changes to such policies, Conditions, or privacy statement, in which case, the possible changes will also affect orders you have placed previously.

30. APPLICABLE LAW AND JURISDICTION

Contracts for the purchase of products through our website shall be governed by Spanish law.

Any dispute arising out of or in connection with such contracts shall be submitted to the non-exclusive jurisdiction of the Spanish courts.

If You are contracting as a consumer, nothing in this clause will affect your rights as recognized by current legislation.

31. ALTERNATIVE DISPUTE RESOLUTION

As a consumer, if you have any complaints or claims, you can address them directly to our Customer Service.

Furthermore, in the event that you have purchased an item online through our website and believe that your rights have been infringed in any way, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013, you are informed that you have the right to resort to an online alternative dispute resolution procedure in consumer matters.